Find What You’re Looking For
FREQUENTLY ASKED QUESTIONS
SECURE ORDERING AND PAYMENT OPTIONS
We accept all major credit cards and debit cards and operate using Paypal. We take your security very seriously, therefore your details are safe with us.
WHAT IS YOUR SHIPPING POLICY?
Estimated Shipping Times:
United Kingdom : 3 - 5 Days
Everywhere Else: 3 - 12 Days
We'll do our best to meet these shipping times, but can't guarantee them. Actual delivery time will depend on the shipping method you use.
* Please note - working days are Monday to Friday and do not include weekends *
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please check and ensure that you use the correct address for delivery. If you have provided an incorrect delivery address you may be charged for the re-delivery of your order.
WHAT IS YOUR RETURN POLICY?
We accept Returns and Exchanges.
Please contact us within 14 days of delivery and ship items back within 30 days of delivery.
We do not accept Returns or Exchanges for Earrings due to hygiene reasons.
We do not accept cancellations but please contact us if we can help you with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PRODUCT AVAILABILITY ON WEBSITE
In the event that you order an item that is out of stock and it has not been highlighted on our website we will contact you as soon as possible to let you know.